Frequent Asked Questions (FAQ)

How do I register (open an account) to start to play?

To register and open an account you need to provide the following information:

• A username and a password (your choice)
• A complete name
• An e-mail address
• A bonus code signal (optional, for concrete promotions)

It is very important that the information you provide us is valid. We use this information for our security processes to guarantee that all users are above 18 years of age as well as to verify the ownership of credit cards etc. Furthermore, if the information is incorrect problems can arise with regards to payments within certain refund systems.

Remember:

• You have to be at least 18 years old in order to open an account.
• Make sure you keep your username and password confidential.

Remember that with your first deposit you will obtain a 100% bonus

Click to Register.

Is it possible to have more than one account?

No. Due to security reasons it is allowed to have only one account in FelizBingo.
If you have more than one account, contact the Custome Sevice in order to merge both together. In case you do not do it, your accounts could be cancelled and your balance confiscated.

How do I make a deposit and what are the possible payment methods?

In order to make a deposit you must have successfully completed the registration process. Click in “My account” and then in “deposits” and select the “amount”.

In FelizBingo it is possible to make a deposit through different systems. Click to see them.

How do I ask for a cashout?

Click in “My account”, and then in “payout”, and follow the steps. To help us with security controls, we ask you that, as far as possible, you use the same system used to make the deposit when making a cashout.

How can I buy cards?

There are two different ways of buying cards:

“Compra”,

• At the Bingo room, “ Purchase ”, and “ Fast Purchase ”, , where you buy cards for the next game. Inside the Bingo room there will be a screen where you can select the number of cards for the next game. Choose the amount you want to play and click in “ Confirm ”,. In case you would like to buy a specific card you must click in the “ Purchase ”, link that appears next to each card.
• In the web, “ Advanced Purchase ”,, where you buy cards for future matches. This option allows you to buy cards for games that will take place in the future. Remember that even if you are not logged in, when some game that has your cards starts, you will participate anyway and the eventual prizes will be deposited in your account.

Is it a secure web?

Yes, FelizBingo is a very secure web. Please, check Security, for more complete information.

In case you have any other question, use our Help Desk
You will find all the answers in the full list of FAQ.