FAQ (Preguntas frecuentes)
Here in FelizBingo we are commuted to offer assistance to our users. Select your questions based on their category.
WHERE TO START AND HOW TO OPEN AN ACCOUNT
1.1 How do I register (open an account) to start playing?
1.2 Is it free of charge to have an account?
1.3 What should I do if I forget my username and/or password?
1.4 How should I inform about loss or theft from an account?
1.5 How do I change my username and/or password?
1.6 How do I update personal information?
1.7 How do I access the Help Desk?
1.8 Can I open more than one account?
1.9 How often should I login to my account to keep it active?
1.10 How do I close my account?
1.11 Is it possible to become a FelizBingo affiliate?
BONUSES, PROMOTIONS AND PENALTIES
2.1. What bonuses does FelizBingo offer?
2.2. What are the general conditions of obtaining and using bonuses?
2.3. If I have a bonus code, how should I deposit the bonus into an account?
2.4. Are there any penalties for paying out money associated to a bonus?
RULES OF THE GAME
3.1 How do I play bingo?
3.2 How is the amount of a prize determined?
3.3 How will winnings be paid?
3.4 What happens when there is more than one winner?
3.5 Can I change some of the screen options (configurations)?
3.6 How do the games work?
How do I buy Bingo Tickets?
4.1 Where can I see my account details?
4.2 How do I buy Bingo Tickets?
CASHIER
Questions regarding money deposits
5.1 How do I make a deposit?
5.2 Which transaction methods are accepted?
5.3 Which currencies are available?
5.4 Which is the minimum and maximum amount allowed to be deposited into an account?
5.5 Are there any commissions charged to deposit money?
5.6 Can a deposit transaction be cancelled?
5.7 How much time should pass until deposited money can be used?
Questions regarding money payouts and refunds
5.8 How can a payout be requested?
5.9 Which payout methods are available?
5.10 Which is the minimum and maximum amount that can be paid out?
5.11 Are there any restrictions when requesting a payout?
5.12 Are any commissions charged when making a payout?
5.13 What identification is needed when requesting a payout?
5.14 Can a payout transaction be cancelled?
5.15 How can I know if a payout request has been correctly processed?
5.16 In how many days will a payout be received?
Other Questions
5.17 How can I change my card details?
5.18 How can I view my game history?
5.19 Do I need to save my transaction receipts?
5.20 What is the game limit and how do I register?
ERRORS (BUGS), CONNECTION PROBLEMS AND GAME INTERRUPTIONS
6.1 What should I do if I encounter software or system problem or error?
6.2 What should I do if I loose my connection during a game?
FAIR PLAY AND SECURITY
7.1 Is it a secure website?
7.2 Are the games impartial, random and tested?
7.3 What are the game instructions and the rules of each game?
7.4 Is my account secure?
7.5 Is it secure to send personal and financial details through the internet?
7.6 What are the privacy rights in FelizBingo?
LEGAL MATTERS
8.1 Does FelizBingo have a license?
8.2 Is it legal to play in FelizBingo?
8.3 What are the terms and conditions governing an account?
FAQ ABOUT HOW TO OPEN AN ACCOUNT
1.1 How do I register (open an account) to start playing?
To register and open an account you need to provide the following information:- A username and a password (your choice)
- A complete name
- An e-mail address
- A bonus code signal (optional, for concrete promotions)
It is very important that the information you provide us is valid. We use this information for our safety processes to guarantee that all users are above 18 years of age as well as to verify the ownership of credit cards etc. Furthermore, if the information is incorrect problems can arise with regards to payments within certain payout systems.
Remember:
- You have to be at least 18 years old in order to open an account.
- Make sure you keep your username and password confidential
- Do not share your account information with anybody and do not allow anyone else to play with your account.
FelizBingo does not accept clients who live in the United States.
1.2 Is it free of charge to have an account?
Yes, it's free, there are no charges of any kind and you can play for as long as you like.Some of our deposit and payout systems have transaction costs. We recommend the use of debit or credit cards. These are secure and free. For more information consult the Cashier section of FAQ.
1.3 What should I do if I forget my username and/or password?
If you have forgotten your username and/or password click on the option “I have forgotten my password”,and follow the steps.
1.4 How should I inform about loss or theft from an account?
If your username or password has been lost or stolen you must contact the Support Team. Link to support@felizbingo.com.Remember that you are responsible of all the transactions made through your account. If you suspect that your account is being used fraudulently you have to contact us immediately.
1.5 How can I change my username and/or password?
If you would like to change your username and password click on “My Account”, and choose the option “Change my Password”.
1.6 How do I update my personal details?
If you would like to update your personal details click on “My Account”, and choose the option “Update personal details”.
1.7 How do I access the Help Desk?
Visit our Help section.
1.8 Can I open more than one account?
No. For security reasons it is allowed to have only one (1) FelizBingo account.If you have more than one account, contact our Support Team in order to merge the accounts. If you do not merge the accounts your account may be closed and your balance will be confiscated.
1.9 How often should I login to my account to keep it active?
You only need to login at least once every 180 days. If you do not, we reserve the right to consider your account abandoned, it will be closed and there should be any remaining balance in the account it will be confiscated by the gaming authorities of the Maltese government.
1.10 How do I close my account?
You may close your account at any given time by contacting our Support team and requesting closure of the account. Before requesting an account closure make sure you have carried out the following conditions:- Pay out your balance from the account. If you should not do so, the remaining balance will be considered abandoned and you will loose it.
- Complete all the games you have started and logoff from any game you may have started. If you have remaining tickets you had previously purchased, wait until the game finishes and that they have been played.
- Make sure all financial transactions have not been returned by your financial intermediary.
1.11 Is it possible to become a FelizBingo affiliate?
Of course, if you have a website with traffic you can make some money. View the Affiliates section.FAQ’s ABOUT BONUSES /PROMOTIONS
2.1 What bonuses does FelizBingo offer?
FelizBingo rewards players with special bonuses (promotions) and prizes in the chat games. There are two kinds of bonus, according to the ways in which they may be used:
- FELIZ BONUS: These bonus allow for playing the bingo game and all other games on the website.
- BINGO BONUS: These bonus only allow for playing the bingo game.
You have the following bonus at your disposition:
Registration bonus: 5 pound bonus granted after completing the registration process (opening of an account). It counts as a Feliz Bonus.
First Deposit bonus: Free bonus for 100% of the first deposit, up to a maximum of 200 Pounds. It counts as a Bingo Bonus.
Deposit bonus:Bonus for 50% of every amount deposited in your Account after the first deposit. It is awarded every time a deposit is made. It counts as a Feliz Bonus.
Friend Bonus: The “sponsored” will be awarded a bonus for 10 Pounds each once the “sponsored”, has fulfilled the established terms and conditions. It counts as a Bingo Bonus.
Bonuses, special offers and/or promotions. . At times we provide special promotions. These will be communicated by email. Please frequently check your email. Some offers and/or promotions are associated to “Bonus Codes”, others aren’t.
2.2 What are the general conditions of obtaining and using bonuses?
- These conditions apply to the Registration Bonus, First Deposit Bonus, Deposit Bonus and Friend Bonus and, unless otherwise specified, any other Bonus FelizBingo might offer in the future.
- Feliz Bonus can be used both in Bingo and other FelizBbingo website games. Bingo Bonus can only be used in Felizbingo Bingo games.
- When playing, the user is first spending his own credit, and once that is spent, he will be playing for the amount of the bonus.The bonus become available once the player's credit reaches 0 without it being the result of a payout.
- A player acquires the status of a "real" player, that is, a player with the right to pay out profits only after making their first payment.. Therefore, the benefits a person obtains before making the first deposit will not be considered actual profits, and will thus have the same undefined status of bonus, even after the user makes his first deposit. Likewise, all profits gained after the first deposit will be considered real money profits, and therefore, may be paid out to the player’s account.
- Deposits (payments) and profits can be reimbursed always and without condition or limitation (except in the case of minimal payout amounts). Bonus (both Feliz Bonus and Bingo Bonus) can never be paid out.
- When a player requests a payout, no matter what the amount, his bonus accounts will be set to 0.
- We reserve the right to pay out any bonus that are not used in a period of 90 days.
- To be awarded bonus it is mandatory to correctly finalise the registration process and to accept and observe the Terms and Conditions of use.
2.3 If I have a “bonus code”,, how should I deposit the bonus into an account?
If it is a bonus code for new usersInsert the bonus code in the “Bonus Code ” box on the registration form.
If it is a registration code for all users and you are already registered The bonus code can be activated in “deposits“. Once you have entered the bonus code (and met the conditions) funds will automatically be added to your account.
- Be aware that all bonuses require a bonus code, for instance, bonuses associated with certain payment methods.
- Be aware that promotions have special conditions that have to be met before being able to access your funds. These conditions are described in the bonus offer and vary depending on the promotion.
2.4 Are there ant penalties for paying out money associated to a bonus?
Yes, the “General Conditions to obtain and use bonuses” (2.2) need to be met:- When playing, the user is first spending his own credit, and once that is spent, he will be playing for the amount of the bonus.The bonus becomes available once the player's credit reaches 0 without it being the result of a payout.
- A player acquires the status of a "real" player, that is, a player with the right to pay out profits only after making their first payment.. Therefore, the benefits a person obtains before making the first deposit will not be considered actual profits, and will thus have the same undefined status of bonus, even after the user makes his first deposit. Likewise, all profits gained after the first deposit will be considered real money profits, and therefore, may be paid out to the player’s account.
- Deposits (payments) and profits can be paid out always and without condition or limitation (except in the case of minimal payout amounts). Bonus (both Feliz Bonus and Bingo Bonus) can never be paid out.
- When a player requests a payout, no matter what the amount, his bonus accounts will be set to 0.
- We reserve the right to pay out bonuses that have not been used for over 90 days.
Irregular games will be investigated before processing their payout.
View the Bonus section for further information.
FAQ regarding THE RULES OF THE GAME
3.1 How do you play bingo?
It’s very easy and fun! Buy bingo ticketsIn order to play you have to buy bingo tickets in Quick buy or Advanced Buy. If you don’t know how to buy tickets, go to question 4.2. How do I buy bingo tickets?
Start of the game
The game will start when the stop watch located on the top right hand corner of the screen marks 00:00.
Information on the screen and entering numbers
The screen will show you a maximum of 6 tickets of the total of bingo tickets you have purchased.
The system will automatically track all the bingo tickets you have purchased and will tick the numbers at the same time they appear. It is not necessary for you to tick the numbers called directly onto the bingo tickets. However, you can tick the numbers yourself. In this case in order to establish the winner, the system will count the numbers that really were extracted, not the one you ticked. The system will always show the bingo tickets in the order of the closest to winning a prize.
The system will let you know if you have won and at the end of each game the warranty will be deposited directly into your account.
For more information regarding playing in FelizBingo, please view the Games section.
3.2 How is the amount of prize determined?
The total of prizes of each game is proportional to the number of bingo tickets played during a game. A part of the sales of bingo tickets goes towards prizes of the current game and another part goes towards jackpots. The more people play and the more bingo tickets are sold the bigger the prize money will be!
3.3 How will the winnings be paid?
All winnings are automatically stated in your account at the end of every game.
3.4 What happens if there is more than one winner?
If more than one person wins, the winnings are divided between the winners.
3.5 Can I change some of the screen options (configurations)?
By clicking on the “Options” button you can change the sound settings. Also in the button “Dabber”, you can modify the colour and the shape of the dabber. On top of the tickets area you can find the following options: “manual dab”, o “auto-dab”,as well as “better ticket” and “better series”.
3.6 How do the games work?
To know how games work consult the Games section.FAQ’s sobre COMO COMPRAR CARTONES
4.1 Where can I see my account details?
After having entered into FelizBingo click on “My Account” where you will be able to see and update your account details: edit personal details, public profile, buddies, Game history and Transaction history. In the same menu there are cashier options: deposits, payouts and balance.
4.2 How can I buy bingo tickets?
There are two ways to buy bingo tickets:- In the bingo hall, “Buy”, y “Quick Buy”,, you can buy bingo tickets for the next game. When you enter the bingo hall a screen will appear in which you may select the number of tickets or series you wish to purchase for the next game. Choose the how many you want and click on “Confirm”.
If you wish to buy a particular ticket click on the button “buy” next to the ticket. - In the website, on the “advanced Purchase”,, section of the website you can buy tickets for future games. This option allows you tickets for games that will be played in the future. Remember that even if you are not logged in while games are being played that you have tickets for you still participate in the game and possible prize money will be entered into your account.
Questions regarding money deposits
5.1 How do I make a deposit?
To deposit money you need to have completed the registration process successfully. When you enter your username and password into the system, click on “My Account ” and then on “Deposit” and follow the steps that will be indicated. It’s really very easy.
5.2 Which transaction methods are accepted?
You can make a deposit by credit card, debit card, bank transfer or other common internet methods. The payment methods vary from country to country.We recommend you use credit or debit cards; this method is easy, fast and secure.
Click here to learn more about these Payment Methods.
5.3 Which currencies are available?
We accept the habitual currency of every country. When registering with FelizBingo you will have to select the currency you wish to use from a list we provide.
5.4 What is the minimum and maximum amount allowed to be deposited into an account?
Consult limits in Payment Methods, here you will find detailed information.
5.5 Are there any commissions charged to deposit money?
No, all the money deposit systems are free of charge, except for bank transfers which will carry a commission from your bank.
5.6 Can a deposit transaction be cancelled?
No, once a deposit has been authorized a cancellation cannot be requested. However, you can always request for your deposit to be paid out before you play.
5.7 How much time should pass until deposited money can be used?
Once you have made a transaction, the balance will automatically be placed in your account. The duration of this process will depend on the chosen payment method and your bank’s policies. Consult the instalment time frames in Payment Methods.Questions regarding money payouts and refunds
5.8 How can a payout be requested?
You can request a payout at any time. Access “my account”, followed by “payouts”. To facilitate safety controls, if possible and convenient, we ask you to please use the same payment method you used for the deposit. .
5.9 Which payout methods are available?
You can consult the metods available in Payment Methods. Be aware that MasterCard and voucher-based systems do not accept payouts. When possible, the best option is always to use the same payment method you used for the deposit.
5.10 Which is the minimum and maximum amount that can be paid out?
It is not possible to pay out any amount under 20 Pounds. Please consult the minimum and maximum amounts as well as the possible commission charges in paymetn methods.Payouts superior than 300 Pounds require user identification through the following documentation and authorization system (See 5.13)
5.11 Are there any restrictions when requesting a payout?
You can always request a payout for the money you have deposited and for the prizes you have won.You should keep in mind that you cannot pay out bonus money.
5.12 Are any commissions charged when making a payout?
No, through most of the payment methods. If the payout is made with a bank transfer, your bank will deduct the relevant commission from your bank account.Consult the conditions in Payment Methods.
5.13 What identification is needed when requesting a payout?
To assure the security of our users, in order to pay out 300 Pounds or a superior amount toy will have to provide the following information:- A photocopy of the ID you registered with (ID card or passport)
- Authorization of registered transaction method and for what you are requesting a payout
- If you are using a credit or debit card, a photo copy of the front of the card
- If you are requesting a bank transfer, you should provide a bank statement or a bill in which your name and address in clearly shown.
- By email, scan the documents and email cashier@felizbingo.com
- By post, to the following address: Vincenti Buildings, Suite 617, 14/19 Strait Street, Valletta VLT 1432, Malta.
5.14 Can a payout transaction be cancelled?
You can only cancel a transaction if it hasn’t yet been processes. Click on “My Account”, followed by “Transaction history”. Here you will see your FelizBingo account transactions and the status of your account.
5.15 How can I know if a payout request has been correctly processed?
You can consult the status of your account transactions at any time by clicking on “My Account”,followed by “Transaction History”,.
5.16 In how many days will a payout be received?
It depends on the payout method you selected, in your case the receiving bank. In principle no processed payout should take more than 7 working days to be received.Consult Payment Methods.
Other Questions
5.17 How can I change my card details?
When you choose to deposit with card (credit or debit), a list of card options will appear as well as the option “Edit”, ” which will allow you to make the relevant changes. On the same screen you can also register new cards.
5.18 How can I view my game history?
Click on “Mi Account”, followed by “Game History”.
5.19 Do I need to save my transaction receipts?
All transactions will be registered in FelizBingo. You can consult them at any time by clicking on “My Account”, followed by “Transaction History”.However, you can certainly save a printed copy.
5.20 What is the game Deposit limit and how do I register?
The deposit limit allows you to establish the maximum amount of money you wish to deposit into your account. To sign up for this option, go to Deposits and then deposit limits.The deposit limits are calculated after having deduced possible payouts. You can vary or cancel your limit at any time. The changes can take up to 7 working days to be authorized.
ERRORS (BUGS), CONNECTION PROBLEMS AND GAME INTERRUPTIONS
6.1 What should I do if I encounter software or system problem or error?
FelizBingo games and systems have been thoroughly tested. In the improbable instance in which you encounter software errors or system problems, contact our Customer Service. If the problem cannot be resolved immediately, we will investigate the system and the servers. If something does not work, the problem will be evaluated and you will find a solution for you. If the problem persists and you are affected we will compensate you.
6.2. What should I do if I loose my connection during a game?
Firstly, login again. In your absence the system will automatically play the bingo tickets you had purchased and any prize money you may have won will be deposited into your account. The interrupted game will appear as it was at the time of your disconnection or the following sequence or result will appear as if it would have if you hadn’t been disconnected. If you still have problems or you suspect that something is not right contact our Customer Service.
QUESTIONS regarding FAIR PLAY AND SECURITY
7.1 Is it a secure website?
Yes, FelizBingo is a very secure website.Please consult our Security Policy section.
7.2 Are the games impartial, random and tested?
Yes, the games available in FelizBingo are impartial, random and tested. Each game is subject to extensive internal tests on a real game server prior to public use.For more information regarding the generation of random numbers, please consult the section Fair Play.
7.3 What are the game instructions and the rules of each game?
Please consult our Games section for more information regarding the list of available games, as well as links to the instructions and rules to each game.
7.4 Is my account secure?
Yes, the entire system undergoes advanced security systems. We work with the best worldwide
7.5 Is it secure to send personal and financial details through the internet?
Yes, FelizBingo uses an encrypted system to insure the maximum level of privacy and confidentiality and to avoid the interception or modification of your information during transmission.For more information regarding security and protection, please consult our Privacy Policy.
7.6 What are the privacy rights in FelizBingo?
FelizBingo respects your privacy and we are committed to keep your information personal and strictly private. We guarantee to not reveal your information to third parties, unless it should be necessary in order to complete transactions you request and to operate adequately.For more information, regarding your privacy, security and information regarding the integrity of our business, please consult Privacy Policy.
FAQ’s regarding LEGAL MATTERS
8.1 Does FelizBingo have a licence?
Yes, FelizBingo is owned by Pololo Gaming Ltd, a company registered in Malta under the Number LGA/CL3/547/2008. Pololo Gaming Ltd is regulated by the LGA, the Lotteries & Gambling Authority.The address of the headquarters is the following: Vincenti Buildings, Suite 617, 14/19 Strait Street, Valletta VLT 1432, Malta.
For more information, please visit About Us.
8.2 Is it legal to play in FelizBingo?
It depends about the laws regulating the country you live in. FelizBingo is not responsible for the legality of your actions. It is impossible for us to determine the legislation of every country or jurisdiction on a worldwide basis. It is you responsibility to determine the legality of the usage of FelizBingo in the scope of your jurisdiction. We will assume you are acting legally when you access our website. FelizBingo will demand you accept the Terms and Conditions before opening an account and will warn you that you have to be over 18 years of age in order to play.
